Our Fulfilment Process
Order Fulfilment is defined as the complete process from when a sale takes place, all the way through to delivery to your customer. Successful Order Fulfilment depends on a third party to complete the Order Fulfilment steps - from receiving, processing, packing, picking to shipping an order to your customer.
However, there's a lot more to Order Fulfilment than simply putting products in the post – it's about delighting the end user and offering a fantastic experience so they will order again and again.
That’s where MauveFulfilment can help – we provide fulfilment services to all, no matter your current order volume. This enables you to outsource the order fulfilment process to the experts, and focus your energy on growing your business.
Once your products are booked in for delivery, the next step is for you or your manufacturer to ship the items to us (we can even organise collections!). In an ideal world, your products will be barcoded and easily identifiable when they arrive to us – this will allow us to process your stock quickly and get it live ready to sell.
Once your stock arrives, our Goods In team will take control. We'll perform stock counts and assess for any damage caused in transit. We'll then give it a location in our fulfilment centre and put it away ready to be picked.
Warehousing and Storage
Now your stock is located in our warehouse either in a fast moving pick and pack bay or store in our bulk pallet storage. Using our warehouse management system you can monitor your stock, in real time and view any movements that take place.
We offer flexible storage location options as we appreciate not every item can conform to a tote or pallet location – this way we can maximise the space you are offered and give you the most cost effective option.
Pick and Pack
You’ve made a sale - yay! When an order is pushed into our system, it's assigned to the picking team either via a packing slip, or direct to their PDA, clearly showing where the item is stored and how many units are needed to be collected.
The items are then transferred into our despatch area ready to be packaged to be best optimised for shipping, while also offering the best protection for your precious cargo. We offer our own packaging which, where possible, will be from a sustainable source. If you do wish to keep your brand front and centre, we also allow stocking of custom packaging.
So your order is packed, and the next step is to despatch it via our courier network. We make sure that 98% of orders are despatched same day. Each order is automatically allocated to the most cost and time-effective shipping service, based on preset rules. Your customers can then track it as it progresses through the network.
A huge benefit of outsourcing your fulfilment to us is that we have preferential rates with all the major carriers, and they pick up directly from us to speed up delivery times.